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CSU: ITIL v3 Demand Management Challenges

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Description: This video introduces the various Demand Management related challenges as explained in the ITIL v3 volume Service Strategy.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
Tags: university, masters, marco, management, service, strategy, charles, demand, challenges, itil, cattaneo, the office, sturt
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