Download L180-100330-Leadership at the Ritz Carlton video

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L180-100330-Leadership at the Ritz Carlton

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  • Description: The service culture at Ritz-Carlton is outstanding, and, as outlined in the book 'The New Gold Standard', it is driven by their 5 principles of leadership.

    While delivering a leadership program at the Ritz Carlton in Doha I had the opportunity to interview Avinash Menon, the Director of Human Resources to dive deeper into how their leadership shapes their service culture.
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